FAQ

FAQ

Product Shelf Life

We strive to bring you body and hair care as close as possible to its natural state. For that reason, our oil-based products should be used within 6 - 9 months of purchase. Store products in their original containers, in a cool, dry place. Keep out of direct sunlight.  All products are for external use only, and in spite of the tempting names and delicious smells, should never be taken internally.


Product Guarantee

We stand behind our products 100%. Because each product is hand-crafted, we do not provide refunds or cancellations after your order has been placed. If you are unsatisfied for any reason, please contact us. If it's within 30 days of receipt of your order, you are welcome to return the unused portion of your purchase, along with your receipt, and we will gladly offer you a store credit in the amount of the value of the product at the time of purchase, excluding shipping costs, which are non-refundable. MC Naturals LLP is not responsible for shipping costs to return products. Our guarantee is non-negotiable. 

Shipping

Your products will typically ship via USPS ground service. Please allow 3 business days for order processing and 5 business days for shipping.  During peak seasons, order processing may take a little longer. Free shipping is offered on orders over $99.

Melting

Because we avoid additives that detract from the benefits of your product, it is possible that during shipment, particularly during warmer months or to warm climates, your products containing butter may melt. That's normal. Just pop it in the refrigerator for about 20 minutes and it should re-solidify. This does not compromise the quality or effectiveness of the products.